Manual verification
Let's do this with a person
Accounts with significant exposure, and anyone whose number on file is out of date, are verified by hand. It takes one call.
Your case reference
SWC-REC-260826
Quote this when you write or call. It lets us find the request without you reading out account details over the phone.
How to reach the desk
Email us with your reference
Send a note to hello@siteworkscapital.com with the reference above and two windows when you can take a call.
We call you back
Within one business day, on a number we already hold or one your entity's records confirm. We call you — we will not accept a call-in as proof of identity.
We verify, then reset your access
Once verified, we start the same recovery you would have run yourself. The 24-hour cooling-off period still applies.
Have these ready
Photo ID
Government-issued, matching the name on the account.
The entity's formation document
Articles of organization or the operating agreement showing your authority to act.
A recent loan reference
A loan number, a property address, or the amount of your last draw.
The old contact details
The email and phone that were on the account, even if you no longer control them.
Siteworks Capital will never ask you for a one-time code, and never asks for your ID by text or through a link someone sends you. If a caller does, hang up and email the address above.
Still have your email and the phone on file? The self-service route is faster.